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Planned Service Interruption: Network Expansion Upgrades

Wednesday, March 10, 2010 - 23:55 - Tim
Service Outage Summary:
Raines Internet Solutions will be conducting a small network upgrade on Friday 13th November 2009. Customers will experience a a series of short service interruptions for approx 15min's each starting at 12:00am (AES-DST).
Further Outage Details and Effected Services:
This service interruption is due to the required expansion of our Network Subnet at the Collins St. data facility. Due to changes that will be made on routers; existing servers will require gateway address changes. Traffic flow to these systems will be interrupted until these changes are made on individual interfaces in these systems.
Importantly; Customers should be aware that these changes will not have any effect on allocated IP Addresses to existing services. No changes are required by customers. We are simply expanding the subnet, not re-allocating a new one.
Customers who have web hosting plans or services on either of our Windows Server or Linux Server systems will be affected by the outage. The following is a list of services that may become un-available during the outage period:
  • Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
  • Web Services - All Websites will be un-available.
  • DNS Services - DNS for locally hosted domains will be down. Domain Customers who use off-site DNS Servers will be un-effected.
  • Database Servers (MySQL Services on Windows and Linux, Microsoft SQL 2005 for Windows clients)
  • Connections to Dedicated Application Databases will be effected also.
  • Customer Control Panel Access will un-available.

All e-mail deliveries will be held until services are back online. No inbound email should be lost due to the outage.

Actions Required By Customers and End-Users:
Raines Internet Solutions recommends not attempting to connect into email services for those customers who have Mail enabled on there domain name.
The following is a general guide to any service interruption proceedure. This service outage is considered low risk to customer data but we still are required to make mention to the following statement:
Before the outage occurs we suggest making a backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of both systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.
No other actions are required by customers during the upgrade. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions. During the move we will provide an Out of Hours phone service, please dial "+61 3 9912 6838" and hold the line until you are redirected to our out of hours service.

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