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Emergency Datacentre Outage

Thursday, September 30, 2010 - 14:53 - Tim

Service Outage Summary:

Due to significant damage sustained during the flooding of the Melbourne CBD last weekend, there will be an Emergency outage at our Melbourne CBD data center this Saturday 13th March between 2:00am AEDST and 10:00am AEDST.

Further Outage Details and Effected Services:

Power to the entire building will be shut down during this time to allow for emergency repairs to occur. We anticipate the repair work will be completed in less time than the allocated outage window. Although the work scheduled is outside our control and as such we cannot provide any guarantees to customers who will be effect by the outage.

Raines Internet Solutions has been advised that power feeds into the datacentre will be unavailable during the outage window, and due to the nature of these repairs we had been also advised that the backup diesel generators supplying redundancy in normal circumstances are not going to be available due to the specifics of repair work taking place.

Work has already been undertaken to minimise the impact of this outage, however, several services will be impacted.
Customers who have web hosting plans or services on our systems will be affected by the outage. The following is a list of services that will become unavailable during the outage period:
  • Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
  • Web Services - All Websites will be un-available.
  • DNS Services - DNS for locally hosted domains will be down. Domain Customers who use off-site DNS Servers will be un-effected.
  • Database Servers (MySQL Services on Windows and Linux, Microsoft SQL 2005 for Windows clients)
  • Connections to Dedicated Application Database Servers will be effected also.
  • Customer Control Panel Access will un-available.

All e-mail deliveries will be held until services are back online. No inbound email should be lost due to the outage.

Actions Required By Customers and End-Users:
Raines Internet Solutions recommends not attempting to connect into email services for those customers who have Mail enabled on there domain name.
The following is a general guide to any service interruption proceedure. This service outage is considered low risk to customer data but we still are required to make mention to the following statement:
Before the outage occurs we suggest making a backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of both systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.
No other actions are required by customers during the upgrade. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions. During the outage we will be unable to provide an Out of Hours phone service. We are investigating other support options during this time please stay posted via this notification for any updates on this matter.

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