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Service Rates and Pricing Schedules

Raines Internet Solutions can provide many different services, training, and technical support programs to your company.
 
The following information will provide you with current pricing and rates for the various services and support programs available. Please check back regularly as rates could vary from time to time or new services might become available.
 
Clients who have an active support contract or managed services contract with Raines Internet Solutions should review the rates and fees outlined on the contractual documents provided at the start of the contract. For a updated copy of your contract documents please contact us. The prices outlined on this page might vary from what was agreed upon initially when your support services contract began.
 
All Prices are Inclusive of GST and are in Australian Dollars (AUD).
Standard Services Pricing Schedule:
Service Type
Price and Incremental Unit
On-Site Technical Support Services and Assistance
$88.00 per Hour. inc GST.
Off-Site Technical Services
$88.00 per Hour. inc GST.
Remote Technical Support and Assistance
$3.22 per Minute. Minimum time charged is 15 minutes.1
Telephone Support
Free for all Standard Calls. Some Charges may apply.4
Raines Managed Content Services & Web Site Matainence\Updates
$3.22 per Minute. Minimum time charged is 15 minutes.2
Software Development Services
Only Priced per Quote.
On-Site Training Services
$125 per Hour. Priced per PD Trainer
Consulting, Technology Planning and Project Management Services
Basic Consultant Fees are $125 per Hour.3
Travel Fees and Transport Services
Varies per Location, most Melbourne CBD areas are Free.
  1. Remote Technical Support is charged at the rate defined above unless otherwise stated in a Service-Level Agreement/Contract provided by Raines Internet Solutions. The minimum billable time is 15 minutes. Work completed in less than 15 minutes will be charged at a 15 minute capped rate of AUD $48.30 inc. GST.
  2. Content Development and Managed Content Services are charged at the rate defined above unless otherwise stated in a Project Contract or Agreement provided by Raines Internet Solutions. The minimum billable time is 15 minutes. Work completed in less than 15 minutes will be charged at a 15 minute capped rate of AUD $48.30 inc. GST.
  3. Project Management or Consulting/Planning services may be priced differently under a pre-configured quote or contract. Prices listed above are generally for first visits and one-off meetings.
  4. Out of Hours Telephone Support will be billable under the same pricing schedule as Remote Technical Support. Unless otherwise stated in a Service-Level Agreement or Contract provided by Raines Internet Solutions.
 


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