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Online Error Reporting Services Data Collection Policy

Raines Internet Solutions is committed to helping protect your privacy. This statement explains how the Raines Internet Solutions Error Reporting Service collects information and how the information can be used. This statement does not apply to other online or offline Raines Internet Solutions websites, software, or services.

Why does Raines Internet Solutions collect Information about errors and problems?

The data/information we collect from reported errors helps Raines Internet Solutions diagnose problems with the software & services you use to enable us to provide working solutions in either the current version or future version. Not all problems have solutions but when solutions are available, they are offered as steps for solving a problem you've reported or as updates to install on-top of an existing release. To help prevent problems and to make software and services more reliable, some solutions are also included in service packs and future versions of the software.

How is Information Collected?

Many Raines Internet Solutions software programs and web-based applications are designed to work with the reporting services. If a problem occurs in one of these applications, you are asked if you want to report it. You can view the details of the report before sending it.

What types of Information can be collected?

The reporting service can collect Information about problems that interrupt you while you work and about errors that occur behind the scenes. It is important to diagnose errors that occur behind the scenes because these problems, if left unsolved, may cause additional problems such as performance or program failures.

Reports contain information that is most useful for diagnosing and solving the problem that has occurred, such as:

  • Where the problem happened in the application. Occasionally, empty files might be included as an initial indication of a problem.
  • Type or severity of the problem, if known
  • Files that help describe the problem (typically system or report-generated files about software behavior before or after the problem occurred)
  • Date and Time details. When the problem/error occured.

Your Internet Protocol (IP) address is also collected because you are connecting to an online service (web service) to send error reports. However, your IP address is used only to generate aggregate statistics. It is not used to identify you or contact you.

Reports might unintentionally contain personal information, but this information is not used to identify you or contact you. If you are concerned that a report might contain personal or confidential information, you should not send the report.

Who can use the Information and how can it be used?

Raines Internet Solutions uses information about errors and problems to improve our Solutions and Systems. Raines Internet Solutions employees, contractors, vendors, and partners may be provided access to information collected by the reporting service. However, they may use the information only to repair or improve the products that they publish or manufacture.

For example, if an error report indicates that a third-party product is involved, Raines Internet Solutions may send that information to the vendor of the product. The vendor may provide the information to sub-vendors and partners; however, all parties must abide by the terms of this privacy statement.

To improve the products that run on Raines Internet Solutions software, Raines Internet Solutions may share aggregate information about errors and problems. Aggregate information is used for statistical analysis and does not contain specific information from individual reports, nor does it include any personal or confidential information that may have been collected from a report.

About Surveys and Report Tracking

After you report a problem, you might be asked to complete a survey about the error experience. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. Raines Internet Solutions may contact you to request additional information to help solve the problem you reported.

You might also be provided with the opportunity to track some error reports so you can check to see if a solution has been found. If you choose to track an error report, the report is associated with your e-mail address and is no longer anonymous.

Information Storage, Processing, and Release

Information that is collected by or sent to Raines Internet Solutions may be stored and processed in the Australia or any other country in which Raines Internet Solutions or its affiliates, subsidiaries, or agents maintain facilities. Raines Internet Solutions abides by the safe harbor framework as set forth by the Australian Government's Privacy Act regarding the collection, use, and retention of data. Raines Internet Solutions may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Raines Internet Solutions or the site; (b) protect or defend the rights or property of Raines Internet Solutions and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Raines Internet Solutions employees, users of Raines Internet Solutions software or services, or members of the public.

Raines Internet Solutions occasionally hires other companies to provide limited services on its behalf, such as providing customer support, processing transactions, or performing statistical analysis of reports. Raines Internet Solutions will provide these companies only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Security Practices

Raines Internet Solutions is committed to helping protect the security of the information we collect. The Error Reporting Service uses multiple security technologies and procedures to help protect information from unauthorised access, use, or disclosure.

Changes to this Statement

Raines Internet Solutions may update this privacy statement. If we do, we will revise the "Last updated" information at the top of the statement. To stay informed about how we are helping protect the information collected by the Error Reporting Service, we encourage you to periodically review the privacy statement.

For More Information

Raines Internet Solutions welcomes your comments regarding this privacy statement. If you believe that Raines Internet Solutions has not adhered to this statement, please contact us . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Raines Internet Solutions Problem Reporting Service
PO Box 311
Panton Hill, VIC 3759
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